Privacy Policy

Introduction

Pip's Place is committed to protecting and respecting your privacy.

This privacy policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry, register your interest in a nursery place or apply for a role with us.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Pip's Place is a family-owned group of nurseries operating across Surrey and Hampshire.

Data Controller:
Pip's Place

Email: contact@pipsplacenursery.co.uk

Information we collect

Information you provide to us

Name
Email address
Telephone number
Postal address
Child's name and date of birth
Nursery preferences
Enquiry details
Employment application information
Any other information you choose to provide

Information collected automatically

When you visit our website, we may collect:

IP address
Browser type and version
Device information
Pages visited
Date and time of visits
Website usage information through cookies and analytics tools

How we use your information

We use personal information to:

Respond to enquiries
Arrange nursery visits
Manage waiting lists and registrations
Provide information about our nurseries and services
Process job applications
Improve our website and services
Meet legal and regulatory obligations
Communicate with prospective and existing families

Legal basis for processing

We process personal information under one or more of the following lawful bases:

Consent
Contract
Legal obligation
Legitimate interests

Where we rely on consent, you have the right to withdraw your consent at any time

Marketing communications

We may contact you with information about Pip's Place services, events or nursery updates where you have requested information or provided consent.

You may unsubscribe from marketing communications at any time.

Sharing information

We will never sell your personal information.

We may share information with trusted service providers who support our business operations, including:

Website providers
IT support providers
Recruitment systems
Professional advisers
Regulatory authorities where required by law

All third parties are required to protect your information and process it lawfully.

Data security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Data retention

We only retain personal information for as long as necessary to fulfil the purpose for which it was collected and to meet legal, regulatory or operational requirements.

Your rights

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your information where applicable
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

Our website may use cookies and similar technologies to improve user experience and monitor website performance.

Further information can be found in our Cookie Policy.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page.

If you have any questions about this privacy policy or how your information is handled, please contact us using the details above.

If you are unhappy with how your information has been handled, you have the right to complain to the Information Commissioner's Office (ICO).